FAQ

We take great pride in the quality and integrity of our products. Our skincare and wellness items are crafted by hand, in small batches, with carefully selected ingredients.

If you experience any irritation or discomfort, we recommend discontinuing use immediately. Please contact us for guidance.

To keep your products in the best condition, store them in a cool, dry place away from direct sunlight or heat sources. Some products, like oils or serums, may last longer when kept in a dark, cool environment (like a bathroom drawer or cabinet).

All orders are processed within 1-2 business days (excluding weekends and holidays). You will receive a notification when your order has shipped with the tracking number. 
We are not responsible for postal service issues and delays as they are outside of our control.

Yes, we do ship internationally. Shipping times and fees vary depending on your location, and international orders may be subject to customs duties and taxes.

Yes, once your order has shipped, you will receive a tracking number via email. You can use this number to track your order through our website or the carrier’s site. If you encounter any issues with tracking, we are available to assist.

We maintain strict quality control processes to ensure each product meets our high standards. From ingredient sourcing to production, each batch is tested for consistency, purity, and safety.

Due to the personal nature of our products and for hygiene reasons, all sales are final. If you receive an incorrect or defective item, we are happy to offer an exchange.
If you have any questions or concerns, please don’t hesitate to reach out to us at cece@blaque.ca.

We’re sorry if there’s an issue with your order. If you receive a damaged or incorrect item, please contact us within 2 days of receiving the package with your order number and photos of the item(s). We will arrange a replacement or refund for you as soon as possible.

Yes, we offer subscription options for select products. Subscribing ensures you never run out of your favourite products and allows you to save on each order. View the product pages for subscription options.

Yes, we are always open to wholesale and partnership opportunities with retailers, influencers, and like-minded brands. Please contact us directly at cece@blaque.ca to discuss potential collaborations.

While our products are made with natural ingredients, we recommend consulting your healthcare provider before using any new skincare or wellness product during pregnancy or breastfeeding. If you have specific concerns about ingredients, feel free to reach out to us, and we can provide detailed information about each product.

Absolutely! Our products are designed to complement each other. Whether you’re building a skincare routine or taking a small step towards a wellness lifestyle, you can mix and match to suit your needs. If you're unsure, feel free to contact us for personalized recommendations.

Yes, we offer bulk purchasing options for corporate gifts, events, and special occasions. If you’re interested in placing a large order, please contact us at cece@blaque.ca for more details on pricing, customization options, and availability.